Terms & Conditions

By accessing or using this website in any way, including, without limitation, use of any of the Services, downloading of any Materials, or merely browsing the Site, you agree to and are bound by the following Terms of Use:

Copyright Notice

You acknowledge that this web site contains information, documents, photographs, graphics, and other materials (collectively, “Content”) that are protected by copyright, trademark or other proprietary rights of Noëlle Congdon or third parties. All Content on the web site is copyrighted as a collective work of Noëlle Congdon pursuant to applicable copyright law. Users of the web site may use the Content only for their personal, noncommercial use.

Shipping & Delivery

Noëlle Congdon uses FedEx to ship orders anywhere within the United States. We are sorry, but at this time, we do not ship orders internationally.

FedEx Ground® shipping takes 1–5 business days (3–7 business days to Alaska and Hawaii) for delivery. Need your item sooner? We offer FedEx Express Saver® (delivery in 3 business days), FedEx 2Day® (delivery in 2 business days), FedEx Standard Overnight® (delivery the next business day by 3 p.m.), FedEx Priority Overnight® (delivery the next business day by 10:30 a.m.) and FedEx First Overnight® (delivery the next business day by 8, 8:30, 9 or 10 a.m.) for an additional charge.

We pack each item with care, and ship each package with full insurance. We will provide an e-mail with a tracking number once the package is sent to insure you are aware of the approximate delivery date. We’re sorry, but we are not responsible for replacing lost packages if FedEx can verify the package was delivered.

If you live in the Seattle-Tacoma area, and if you would like to pick up your in person, please select “Local Pick Up” from the shipping options list. There is no shipping charge added for pick up. We will contact you after you have purchased your item to arrange a pick up time and date.

Returns & Refunds

If you are not completely satisfied with your purchase or gift for any reason, please return it using the following instructions:

  • Please call Noëlle Congdon at (206) 762-8760 or send an e-mail to info@noellecongdon.com within 30 days of receipt of your item to receive return authorization.
  • The item must be sent back fully insured and postage paid to the following address:
    Noëlle Congdon
    1916 SW Dawson St
    Seattle, WA 98106-1366
  • When we receive your return, we will issue a credit to your PayPal account for the amount of the item, including taxes, if applicable. Original shipping charges are non-refundable.

If you item is damaged in shipping, please call Noëlle at (206) 762-8760 or send an e-mail to info@noellecongdon.com within 48 hours of receipt of the damaged item so that the proper insurance measures can be taken. Be sure to keep all of the packaging materials which will be needed for inspection by the shipping company. We will work with you and the shipping company to replace your item as quickly as possible.

PayPal Verified

Noëlle Congdon is a PayPal Verified merchant. PayPal is the safer, easier way to pay online without exposing your credit card or bank account number. PayPal offers 100% protection from unauthorized payments, 24/7 monitoring to help prevent fraud, and is used by over 90 million people worldwide.

Don’t have a PayPal account? Not a problem. You can use most major credit cards including Visa, MasterCard, Discover and American Express; you do not need a PayPal account to make a payment. Learn more about PayPal.

Privacy Policy

Any information you provide through e-mail addresses as set forth in this site is only used internally by Noëlle Congdon. Names or other personally identifiable information will not be published by Noëlle Congdon except as it relates to its obvious intended use (a letter of endorsement, for example).

We will not SELL, TRADE, GIVE, SHARE or SHOW any information provided to us by our visitors and/or clients, to anyone. (We will only surrender information if forced to do so by an authoritative court or government entity).

The Noëlle Congdon web site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For further information, please view the Google Privacy Policy, which describes in detail the privacy practices that apply to Google’s products, services and websites worldwide.

Thank You

If you have any questions about any of our above policies, please call Noëlle Congdon at (206) 762-8760 between 8:00 am and 5:00 pm Pacific Standard Time, or feel free to send an e-mail to info@noellecongdon.com at anytime.